VP, Customer Growth (Remote Eligible)

Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The VP of Customer Growth Sales will lead the US Customer Growth sales organization for Klaviyo and is responsible for setting and executing on the company's overall global sales strategy and vision for SMS and emerging technologies. This individual will also work with global Customer Success, in addition to a dedicated Renewals team, to drive customer retention and expansion. They will also be the liaison between new business sales, marketing, product, and engineering to support and ingrain the short- and long-term needs of the sales organization in terms of emerging technologies.

You will build a high-performance sales organization that reflects Klaviyo's core values as well as the sales team's key virtues. This is reflected by leading by example when it comes to: taking data-driven action; being customer obsessed; always learning; being motivated by challenges; operating with integrity and honesty with all internal and external stakeholders; and exhibiting radical candor and extreme ownership.

In this role you will:

• Provide global strategic direction to lead, rapidly scale, and grow a team of Customer Growth Sales Managers with ~20 individual contributors ranging from oBDRs, AEs and Renewals Specialists
• In conjunction with our Global Sales VP, set the vision and growth strategy for our global Customer Growth team, from Outbound Business Development to SMB and MM+, and outline a multi-year path to deliver exceptional outcomes to be absorbed by those respective teams within the New Business Sales function
• Set ambitious revenue targets and create detailed plans to deliver, prioritizing efforts for maximum impact on customer and business expansion outcomes
• Set a data-driven operational cadence to create pace in a fast-growth environment. Drive excellence in our sales motions, scaling our messaging and sales mechanics to increase efficiency and productivity
• Operate in tandem with cross-functional teams in product, marketing, partnerships, solution architecture, finance, legal and customer success to deliver exceptional end-to-end customer experiences that translates into strong revenue growth and retention
• Oversee all talent management and engagement aspects, in partnership with sales leadership, People Operations and Sales Enablement, to cultivate a culture of inclusivity, resiliency and integrity
• Continuously develop sales leadership by always leading from a place of empathy, partnership and expertise
• Deliver executive level presentations and business reviews to a variety of audiences cross-functionally and at the C-suite level
• Performs other related duties as assigned.

We're looking for candidates who have:

• 7+ years of sales management experience, experience at a hyper-growth SaaS company preferred
• 5+ years leading front-line sales managers and directors
• Proven ability to profitably and quickly scale revenue. Experience driving new business, cross-selling to current customers, and driving retention. Previous experience growing revenue quickly at scale ($50M+) a strong plus
• A strategic go-to-market operator with an understanding of how to pull growth levers across product, marketing, partners, and success
• Proven ability to build customer empathy and provide input to product development to meet current and future customer needs to stay ahead of competition and expand our technology portfolio
• An exceptional leader with an ability to build and inspire high performing teams
• Demonstrated success operating in a cross functional environment and delivering outcomes
• Analytical/problem solving data-driven mindset
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team
• Results oriented, highly motivated, enthusiastic attitude and the ability to work independently
• Excellent verbal and written communication skills
• Strong leadership and presentation presence to a variety of external and internal stakeholders

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

If you are a California, Colorado, Rhode Island, Washington, New York City, or Jersey City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here. Additional information regarding benefits can be found here.

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.